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Shipping & Returns

Shipping

  • Shipping is available to Canadian and US addresses only.
  • Free shipping is available with minimum spend of $99 before taxes. 
  • Regular shipping is $9.95 for Canadian addresses and $19.95 for US addresses.
  • We make every effort to ship your order as soon as possible. Once it's left our hands, shipments generally take 5 - 7 days.
  • IF YOU REQUIRE FASTER SHIPPING, PLEASE CONTACT US AT HELLO@SHOPTHEIRPERSONALITY.COM. We'll let you know what options are available to you at that time.
  • Please note that Rimanchik goods are hand made to order, which may take an extra day or two to ship.
  • If we had a magic carpet, we could guarantee shipping times. Unfortunately, sometimes delays with shipping carriers occur and we can't be held responsible. If you know anyone selling a magic carpet, please let us know.
  • All customs, duties and / or taxes are the buyer's responsibility.*
  • Depending on the products you buy, shipping may originate from different locations at different times.

*IMPORTANT: We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies only to US orders.

Returns

  • You can return all non-art goods until January 11, 2019 with our extended holiday return period.
  • Art must be returned within 14 days.
  • Please hold onto your original packing materials and the shipping originator's address!
  • A full refund will be issued once the item has been returned to us unused and undamaged.
  • Please contact us at hello@shoptheirpersonality.com for returns instructions or if you have any concerns at all with your products.

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